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Shipping & FAQs

HIGHCLUB INFORMATION

What is HighClub?

Based out of our offices in the Gastown area of Downtown Vancouver (home to the world’s largest cannabis farmer’s market, 4/20 Vancouver), we’re more than just an Online Dispensary in Canada, we’re a technology platform that connects the finest licensed growers in BC & the rest of Canada, to offer our members absolute confidence, convenience, and safety when buying weed online in Canada.

Legal Notice: HighClub is solely a technology platform that connects cannabis producers based in British Columbia and other areas in Canada to people who buy marijuana online in Canada. We process orders online on behalf of these vendors on our platforms who fulfill the orders of each customers as per the terms on our platforms. 

What are your business hours?

Business Hours:

Monday-Friday:  930AM-430PM (Pacific Standard Time)

What is the best way to contact you?

As we do experience high-volume here, we recommend the best ways to contact us is to send us an email at info@highclub.org and leave us your question or to leave us a message using the chat service on the bottom right corner of the page.

While we try to respond right away, there are times when we are away from our desks or experiencing a busy part of the day here. We will respond to your inquiry as soon as possible and should not be longer than 24 hours in most cases.

What is your return policy?

There are no returns permitted. All sales are final. Please order at your own risk.

If the return is due to an error on our part, such as a certain product is missing, you must report it either by email at info@highclub.ca, or by using our live chat feature on the bottom right corner of the page.

*Please note: Our shipping team follows our store policy that if a certain product/flavour is out of stock at the time of processing your order, we reserve the right to ship out a replacement product of equal or greater value without notice.

We ask that you send an email to info@highclub.ca with the following information:

  • Your Order #
  • Your Name
  • The Date You Received Your Order
  • The Issue with Your Order Delivery

We have to report the issue to management to have this resolved correctly. This process itself may take 1-2 business days.

What is your BC Bud (Flowers)?

Our large (and growing) selection of cannabis flowers includes what we call ‘BC's Finest Bud’, which is the finest, hand-selected strains available from our network of the top marijuana producers based in BC, that we source at great prices, and provide them for our customers at even better deals with a mix of discounted pricing and our amazing current promotions.

We strive to provide our customer base with a source of flowers that are excellent value for the dollar, especially compared to flowers that are priced a lot higher in competitors' stores. Our flowers range from lower-to-higher THC % to provide our customers with a great selection to provide for all different type of tastes.

*Please note: Flowers may not be exactly as shown in the photo online as we experience high-volume and bring in different batches of inventory regularly. We do not grow or produce any of our products ourselves. Please order at your own risk and consume only amounts you are already comfortable with.

How does the HighClub Rewards Program work?

*PLEASE NOTE: Our HighClub Reward Points program has been indefinitely suspended due to technical issues to our system. This change will improve the overall experience for all of our users and we will continue to provide our other amazing discount programs, including our heavily-discounted sale product pricing and all of our great discount codes available on our Current Promos page, which we provide in order to live up to our goal of providing the best value for the dollar for cannabis in Canada. Please read the full update by clicking here. 

For every dollar spent, you receive 1 HighClub Reward Points. 

Every 100 points you earn is worth $2, which you can be applied as a credit towards future orders.

* This program is for a Limited Time Only and is subject to change or discontinuation for any customer at any time so please take advantage of this opportunity now while you still can and the program is still active for you. We reserve the right to refuse service to anyone at our discretion. Store credit is not redeemable for cash at any time and is only redeemable while the program is still active. Our Coupon Codes are for Individual Use Only and cannot be used with the HighClub Rewards program.

How does the HighClub Partner Program work?

The HighClub Partner Program at HighClub allows you to SAVE BIG from your friend’s cannabis habits!

If your referral makes a single-time purchase on our Online Dispensary Canada, you’ll earn 5% towards store credit for their order. 

* This program is for a Limited Time Only and is subject to change or discontinuation at any time so please take advantage of this opportunity now while you still can. Store credit is not redeemable for cash at any time and is only redeemable while the program is still active. 

Can I mix different coupon codes or discount programs?

As we provide discounted pricing already on a large number of products, we continue to provide a number of discount programs for our customers to deliver on our promise of the best value for your dollar.

With this being said, all of our discount programs, including (but not limited to) the coupon codes on our Current Promos page and in our email newsletters, the HighClub Reward Points program, and the HighClub Partner Program, are for Individual Use Only and only one discount program can be applied to a single order at a time.

What if I experience a Loading Circle during checkout and can't complete my order?

If you're experiencing this issue, we ask that you first clear your cache, and refresh the page to try placing your order again.

If you're still experiencing issues, we ask that you please try using a different browser and/or device as that has been known to solve any odd issues that may come up for you.

PAYMENTS, PROCESSING & SHIPPING & MORE

Can my coupon be combined with other offers?

Our coupons and promotions cannot be combined with on-sale items. If a coupon code doesn’t work with your checkout, check to see if the product was already on sale, is a Bundled deal, or is Mix & Match. These products are already discounted and can’t be further reduced. We will not honour coupons that are used in error.

What information do I use in my Interac E-Transfer when sending payment?

We require that you send the Interac E-Transfer with the same information that is provided on your Order Confirmation screen once placing the order, which is also included in your Order Confirmation email sent to your inbox right after placing your order.

Here is an example of the information included in your Order Confirmation email once you place your order: 

Thanks for your order. It’s on-hold until we confirm that payment has been received. In the meantime, here’s a reminder of what you ordered:

After placing your order, please send an Interac E-Transfer to the following:
Email: vanclothing2020@gmail.com

Secret Question: Your Order Number 12768

Secret Answer: flower
Notice: Do not mention weed, cannabis or green in our name or we will be unable to accept it.

Any differences or errors in the Interac E-Transfer question or password entered can cause order processing delays up to a full business day or more in some cases. *Please note the information above is an example and is not to be used specifically for your own payment.

How long does it take to accept my Interac E-Transfer and process the order?

If we receive your payment received overnight or in the morning time on a business day, in almost all cases, your order will be shipped out the same day. Please note: Due to very high volumes, inventory, or other circumstances out of our control, it could be delayed up to one or two business days (or more), though that is not the normal case.

What if my payment hasn't been accepted yet?

As per the information provided in the question above, if our orders have been cut-off for the day (which happens at the discretion of our shipping team and can be at any time of the day, usually close to 12PM EST), we do have to wait until we receive notice from our shipping team to process further orders, which, in most cases, means it will be processed the next morning.

If it has been days since you've sent your Interac E-Transfer to us and we have not accepted it, it likely means we did not receive the email for your Interac E-Transfer, which is an odd glitch that can happen from Interac's end.

To solve this, you must log in to your bank account using their mobile app or website, and cancel the pending E-Transfer.

Once cancelled, you can resend your Interac E-Transfer using the same information provided in your Order Confirmation email, and it usually comes through instantly to us in that case.

How long does it take for my order to be shipped after payment is processed?

While our shipping team works to ship all orders on the same day that we receive your payment, delays can occur in processing for any single order due to cases such as high volume, inventory issues, or other circumstances out of our control.

In most cases, it will be shipped the same day, although there will be cases where it can take up to 2 full business days (or more in rare cases) to process your order to be shipped.

*Please note: There will be some cases where the shipping label has been created at which point you will be provided with your ‘Order Completed’ email notification.

If you are only seeing an Electronic Information Submitted update on your tracking page, this means your order was packed after Canada Post has picked up packages at our allotted day, and will most likely be shipped on the next business day when Canada Post arrives to pick up packages again.

How long does shipping usually take to arrive?

Canada Post states that their XpressPost Shipping service usually takes approx. 1-3 business days in Canada, depending on your specific location in Canada. There are rare occasions that it can be a day or so longer, though up to 3 business days is what we see in most cases.

*Please note: This normal timeline does not include the time it takes to process an order, which itself can take up to a few business days, though it is normally quicker.

As we pack orders after hours on Friday and on the weekend to keep up with the volume of orders, please note that you may receive a notification stating that your order is shipped during those hours, however as Canada Post only picks up and delivers package on business days, your order will actually see updates on the tracking number when Canada Post accepts the package most likely on the next upcoming business day.

We can also offer Canada Post Priority shipping, which usually takes 1-2 business days, for an additional $60.

As Canada Post is a separate entity with their own delivery systems and employees, we cannot guarantee their delivery timelines and provide their tracking information as soon as possible to help you track your delivery at any time.

What are your shipping costs and options?

HighClub offers the lowest flat rate in the industry. We offer one flat shipping fee of $13.95 for our standard shipping option, which is Canada Post's XpressPost delivery service.

We currently offer Free XpressPost shipping on all orders with a minimum subtotal of $125, including with any discounts applied to the order.

Please note: Your subtotal must be a minimum of $125, which includes any discounts applied and subtotals do not include the actual shipping charge. If you choose to apply a discount which brings your subtotal below $125, our Free Shipping promo will not be eligible.

*We no longer require a signature for every delivery due to COVID-19 Canada Post does a safe drop or will leave a slip requiring pick up at your nearest location.
If you would like a signature please request it in your notes on your order.

Please note: We do require signatures for every order $420.00+ we will not take responsibility for any package that is not delivered to the customer, either due to it being lost, stolen, an issue with Canada Post, or for any other reason, if a delivery with no signature is requested and provided to you as per your request, hence we require a signature for larger orders.

What should I do if I receive a damaged or wrong product?

We ask that you send an email to info@highclub.ca with the following information:

  • Your Order #
  • Your Name
  • The Date You Received Your Order
  • The Issue with Your Order Delivery

We have to report the issue to management to have this resolved correctly. This process itself may take 1-2 business days.

What if a product is out of stock or on backorder?

*Please note: Our shipping team follows our store policy that if a certain product/flavour is out of stock at the time of processing your order, we reserve the right to ship out a replacement product of equal or greater value, without notice, at our discretion.

Which provinces/cities do you ship to?

We ship to any address within Canada including, but not limited to:

  • British Columbia ( BC )
  • Alberta ( AB )
  • Saskatchewan ( SK )
  • Manitoba ( MB )
  • Ontario ( ON )
  • Quebec ( QC )
  • Newfoundland – Labrador ( NL )
  • Nova Scotia ( NS )
  • New Brunswick ( NB )
  • Prince Edward Island ( PEI )
  • Yukon Territory ( YT )
  • Northwest Territories ( NWT )
  • Nunavut ( NU )

Including the great cities of:

  • Toronto
  • Montreal
  • Vancouver
  • Calgary
  • Winnipeg
  • Halifax
  • Ottawa
  • Edmonton
  • Quebec
  • Fredericton
  • Saskatoon
  • Whistler
  • & Anywhere else within Canada

Choosing the right type of strain for you

Buy Weed Online Canada

HighClub carries a large number of marijuana strains, extracts, distillates, shatter, edibles, concentrates, cannabis seeds, hash and other marijuana-related products that are shipped across Canada right to your doorstep within 1-3 business days. Find cheap weed online in Canada with fast & free shipping directly to your doorstep.

Choosing the right cannabis strain for you:

Indica

The cannabis indica strain will provide a relaxing feeling which is why it’s synonymous with the term “In da couch” and provides a relaxing feeling and mellow mood. It is the strain that is often used for medicinal purposes as it’s effective for treating sleeping disorders, aches and pains. Indica is also commonly used to treat many disorders and diseases including fibromyalgia, parkinsons and multiple sclerosis.

Sativa

This strain of medical marijuana provides a stimulating and uplifting experience. Sativa will put you in a great mood and create a great feeling without feeling drowsy. Sativa is a popular cannabis strain by artists or those looking for creativity. The Sativa strain can also provide medicinal benefits for those suffering from mental or behavioural problems, depression, stress and ADHD.

Hybrid

The cannabis hybrid strains provide the best of both strains that are genetically modified strains that may be either indica dominant or sativa dominant. Depending on which strain is dominant will dictate the effects. Indica dominant strains will provide a more mellow and calming feeling.